Frequently asked questions
Our pieces are built around form, weight, and restraint. No excess. No softness for the sake of it. Just silver shaped with purpose. The weight of what remains.
Material and Hallmark
What is Zi. jewellery made of?
Every Zi. piece is made in 925 sterling silver. Silver sits at the centre of the house, chosen for the way it stays cool, honest, and clean against the skin.
Is Zi. silver hallmarked?
Yes. Every piece is BIS Hallmark certified, your assurance of 925 sterling silver purity.
Does sterling silver last?
Yes. Sterling silver is made to last for years.
With a little care it holds its finish and warms with wear.
Will silver change colour over time?
Silver responds to air and skin, and can soften in tone with wear. A gentle polish brings the finish back. This is part of living with a real material.
Care
How do I care for my sterling silver jewellery?
Keep it away from moisture, perfume, and direct sunlight. Store each piece dry and separate. Polish gently with a soft cloth to keep the finish bright.
Can I wear my Zi. jewellery every day?
Yes. Every piece is designed for daily wear. Remove it before swimming, showering, or applying lotion, and it will stay with you for years.
How do I bring the shine back?
A soft polishing cloth restores the finish in a few strokes. For a deeper clean, warm water and a soft cloth are enough.
Sizing and Fit
How do I find my ring size?
Measure a ring that already fits, or use our size guide at checkout. If you are between sizes, we recommend the larger one.
What if the size is wrong?
Reach out within the 14-day return window, and we will arrange an exchange for the right fit.
Gifting
Do you offer gift packaging?
Yes. Add a personal note and signature Zi. packaging at checkout. Chosen with care, ready to give.
What makes a good silver gift for her?
A piece she can wear every day. Our gift edit gathers designs made to last, chosen for the woman who is hard to buy for.
Orders, Shipping and Returns
Where does Zi. ship?
We ship across India, with more regions arriving. Enter your address at checkout to see options.
How long will delivery take?
Orders are dispatched within two working days. Delivery timelines appear at checkout for your location.
What is your return policy?
Every Zi. piece comes with a 14-day return window. If something needs setting right, we set it right.
How do I track my order?
You will receive a tracking link by email once your order is dispatched.
About Zi.
What is Zi. Origin?
Zi. is a modern design house built on one idea: less, done with intention, says more. Silver at the centre, design first, made to last.
Who is Zi. for?
For women who have already decided who they are, and want jewellery that lives with them, day after day.
Where can I shop Zi.?
Online at ziorigin.com.