1. Overview

At Zi. Origin, delivery is part of the experience — not just the last step. Every order is packaged with the same care that goes into our jewellery. We currently ship across India via trusted courier partners.

2. Shipping Options & Timelines

Express Delivery (2–3 business days)

We offer express shipping on all orders. Delivery is expected within 2–3 business days from the date of dispatch, subject to your pin code's serviceability and courier partner operations.

Order Processing

Orders are processed within 1–2 business days of payment confirmation. Orders placed after 5:00 PM IST, or on public holidays, will be processed on the following working day.
Total estimated delivery time: 3–5 business days from order placement (processing + shipping).

3. Shipping Charges

Shipping charges, if applicable, will be shown clearly at checkout before you confirm your order. Where a complimentary shipping threshold applies, it will be displayed on the website at the time of purchase.

Please note that complimentary shipping thresholds may be revised from time to time. The threshold applicable at the time of your order placement is the one that governs your order.

4. Serviceability

We ship to most PIN codes across India. If your PIN code is not serviceable, you will be notified at the checkout stage. Please write to us at care@ziorigin.com, and we will do our best to arrange an alternative.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your shipment in real time. You may also WhatsApp us at +919006606960 for order status updates.

6. Packaging

Every Zi. Origin order is dispatched in our signature packaging, designed to arrive as a considered object — not just a parcel. If you have opted for gift packaging, your order will include a personal note card and an elevated unboxing presentation.

7. Failed Delivery Attempts

Our courier partners will make up to two (2) delivery attempts. If delivery is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept, the order will be returned to us.

In such cases, re-shipping charges will apply. Please ensure your delivery address and contact number are accurate at the time of order placement. Zi. Origin cannot be held responsible for delays or losses resulting from incorrect address information provided by the customer.

8. Cash on Delivery (COD) Orders

COD is available for select PIN codes. Please note:

• COD orders carry a nominal convenience fee, disclosed at checkout.
• Please ensure you are available to receive and pay for your order at the time of delivery.
• If a COD order is returned due to non-payment or non-availability, re-delivery charges will apply, and the COD facility may be restricted on future orders from the same account.

9. Delays & Force Majeure

While we strive to meet our delivery timelines, Zi. Origin cannot be held responsible for delays caused by courier disruptions, natural events, strikes, or other circumstances beyond our reasonable control. In such cases, we will communicate proactively and work to resolve the situation as quickly as possible.

10. Contact

• Email: care@ziorigin.com
• WhatsApp: +919006606960
• Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST